Terms and Conditions

Welcome to FLYON (“FLYON”, “we”, “us”, “our”). 
These Terms & Conditions (“Terms”) govern your access to and use of our website, call centre, and any other service channel (collectively, the “Platform”). By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please stop using the Platform immediately.

1. Acceptance of Terms & Updates

• By using any FLYON service, you accept these Terms and our Privacy Policy.

• FLYON may change, update, or revise these Terms at any time without prior notice.

• Continued use of the Platform after updates constitutes your acceptance of the revised Terms.

2. Our Role – Intermediary & General Disclaimer

FLYON is an online travel intermediary, not a travel operator. We do not own or operate airlines, hotels, transport services, ships, or tour activities. We connect Users with third-party Travel Providers (Airlines, Hotels, Tour operators, etc.).

• Final decisions on refunds, changes, or service recovery are made by the Travel Provider.

• FLYON’s liability is limited as described in the Limitation of Liability section.

3. Use of the Platform

You agree to use the Platform only for legitimate travel-related purposes. You must not:

• Copy, modify, or resell content without written permission.

• Use automated tools (bots, scrapers) to extract data.

• FLYON may suspend or terminate your access to the Platform at its sole discretion for maintenance or security reasons.

4. User’s Responsibility

Before confirming any booking, you agree to:

• Review all fare rules, hotel policies, visa requirements, and cancellation rules.

• Ensure all passenger names match NID/Passport exactly. FLYON is not responsible for user errors (wrong name, date, or document details).

5. Account Security & Data Privacy

You are responsible for keeping your contact details and security codes confidential. For fraud prevention, FLYON may verify your details using authorized third parties.

6. Bookings – General Terms

• The contract for service delivery is always between you and the Travel Provider.

• All prices and offers on the Platform are subject to availability and change without prior notice.

• FLYON may cancel a booking in case of suspected fraud, payment issues, or system errors.

7. Communications & Consent

By using the Platform, you authorize FLYON to contact you via phone calls, SMS, WhatsApp, or Email for booking confirmations, payment status, and schedule changes.

8. Fraud Prevention

FLYON staff will never ask for your full card number, CVV, PIN, or OTP over the phone or WhatsApp. Do not share these details with anyone claiming to be from FLYON.

9. Resale of Services

Bookings purchased through FLYON are strictly for personal use and may not be resold or transferred. Violation may lead to account termination.

SECTION B – FLIGHT TERMS

• Flight Rules: All bookings are governed by the respective airline’s fare rules. FLYON is not liable for flight delays, cancellations, or schedule changes.

• Check-in: For international flights, counters close 1.5 hours before departure. For domestic, they close 1 hour before departure.

• Refunds/Re-issue Charges:

  • Domestic: Refund Service Charge BDT 300 | Re-issue Service Charge BDT 200.

  • International: Refund Service Charge BDT 1500 | Re-issue Service Charge BDT 500.

SECTION C – HOTELS

• Information: Hotel photos and amenities are provided by the hotels. Issues regarding service quality must be resolved with the hotel directly.

• Check-in: You must meet hotel-specific policies (age, ID, etc.). If a hotel denies check-in due to policy violations, FLYON is not responsible for refunds.

SECTION D – TOURS & ACTIVITIES

• Itinerary: FLYON may adjust itineraries due to weather or operational issues.

• Vouchers: You must present FLYON-issued vouchers at the activity location.

SECTION E – UMRAH TERMS

• Regulations: All services are subject to Saudi laws.

• Visas: FLYON assists with visa processing but does not guarantee approval. Visa decisions rest entirely with Saudi authorities.

SECTION F – VISA SERVICES

• Facilitation: FLYON provides assistance only; we do not guarantee visa approval.

• Fees: All visa service fees (Embassy fees & FLYON service charges) are strictly non-refundable, regardless of the visa outcome (rejection or delay).

10. Governing Law

These Terms are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

11. Contact Us

For any questions or complaints, please contact:

• Email: support@flyonbd.com

• Phone: +880 1613 517 786 | +880 241 082 704